To ensure that everyone can enjoy their visit and follow the route safely, the Coffee Museum highlights the following guidelines:

• Senior citizens, people with disabilities, pregnant women, and visitors accompanied by infants have priority access to the ticket office and Museum entrance.
• Exemptions and half-price tickets will be granted upon presentation of supporting documents (official letter from the requesting institution, student ID, payslip for public school teachers/public security department employees, Sutaco, Embratur, CET, public cleaning ID, etc.).
• Photography and filming are allowed inside the Museum, provided they are not for commercial purposes. To preserve the collection, the use of flash is not permitted.
• To ensure a pleasant tour experience, visitors are advised to avoid using mobile phones, shouting, or running inside the building.

Prohibited:

• Entering with animals, except for guide dogs;
• Consuming any type of food or drink;
• Bringing helmets, umbrellas, and raincoats inside;
• Entering in swimwear, without a shirt, or without shoes;
• Entering the Museum with backpacks, bags, suitcases, or wearing backpacks on the back;
• Allowing children to leave the Museum without an accompanying guardian;
• The use of microphones and loudspeakers by external group guides;
• Touching, sitting, or leaning on objects, tables, and chairs in the Trading Room and exhibition space, to maintain the integrity of the displayed materials and visitor safety;

General reminders:

• The Coffee Museum reserves the right to request the departure of any person who endangers the integrity of the collection and/or causes any kind of discomfort to other visitors or Museum staff.
• Visits to the Coffee Museum are available from Tuesday to Saturday, from 9 AM to 6 PM, and on Sundays from 10 AM to 6 PM (ticket office closes at 5 PM).